The following terms and conditions apply to all transactions made through this website. Please read the following terms and conditions carefully before using the website as no other terms apply. By using or accessing this site, you acknowledge that you have read and agree to these terms.
Disclaimer and Limitation of Liability to the Website
The batteries supplied by our Company are [replacement for] sold for use with certain products of computer or other electronic appliances, and any reference to products or trademarks of such companies / manufacturers / suppliers is purely for the purpose of identifying the product companies / manufacturers / suppliers manufacturers with which our products [are replacement for] may be used. Our Company and this Website are neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to such product company / manufacturers / suppliers manufacturers, nor are the products offered for sale through our Website manufactured by or sold with the authorization of the manufacturers/suppliers of such products with which our products [are replacement for] may be used.
Our website and the materials herein are provided as they are. We make no representations or warranties, either expressed or implied, of any kind with respect to our website, our operation, contents, information, and materials. We expressly disclaim all warranties, expressed or implied, of any kind with respect to the website or its use, including but not limited to the merchantability and fitness for a particular purpose. Your agree that our website, its directors, officers, employees or other representatives is not liable for damages arising from the operation, content or use of the website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Disclaimer and Limitation of Liability to the Products Sold
All of our products are guaranteed against defects for 30 days from the date of delivery. Except as expressly stated herein, we make no representations or warranties, either expressed or implied, of any kind with respect to products sold in this website. Except as expressly stated herein, we expressly disclaim all warranties, expressed or implied, of any kind with respect to the products sold in this website, including but not limited to, the merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to our website arising from any product sold in the website is the price of the product ordered. In no event is our website, its directors, officers, employees, and representatives liable for special, indirect, consequential, or punitive damages related to the products sold
We grant you the permission to view this website for your own personal use provided that you agree to and accept without modification the notices, and conditions set forth in the 'Terms and Conditions'. The terms and conditions herein should not be altered, supplemented, or amended by the use of any additional documents that purport to be an agreement of the parties. Any attempt to supplement or amend this document in order to place an order for any product(s) that is/are subject to the additional or altered terms and conditions shall be considered null and void.
Products and orders
We are continually updating and revising the products that we are selling through this website. As such, products may be discontinued at any time and differences between what is shipped and what is described may occur on occasion. While we will use all reasonable efforts to fulfill any orders we receive, we cannot guarantee the availability of a particular product displayed in the website.
General Ordering Policy
Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to the credit card used in the order for the amount charged. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.
We take paypal only.
The total price of any order will only include the applicable sales taxes. All other taxes that may apply are the sole responsibility of and should be paid by the customer.
The products supplied by our company are designed to be compatible with a range of electrical and electronic equipment manufactured by certain companies including Dell Inc. Any reference to products or trademarks or names of such companies is purely for the purpose of identifying the equipment product models with which our products are compatible. Our Company and this Web site are neither affiliated with these companies including Dell Inc., nor are the products offered for sale through our web site manufactured by these companies.
Errors and Mistakes Handling
While we strive to provide an error-free website, we cannot guarantee that all content herein is 100% accurate and/or complete, including prices, product information, product specifications and product compatibility. As such, we reserve the right to correct errors in places as they are discovered, revoke any stated offer and otherwise correct any errors, inaccuracies, or omissions. The right extends to orders that have already been submitted and accepted by our website.
We reserve the right to change the terms, conditions, and notices under which this website is offered without notice at any time. You hereby agree that no joint venture, partnership, employment, or agency relationship exists between you and our website as a result of this agreement or your use of this website. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronics, oral or verbal, between you and our website with respect to this website.
We warrant that the products sold on our website are 100% brand new and free from defects in material and workmanship.
All products sold from our website have a one year warranty period except Power Tool Batteries with 6 months warranty unless otherwise stated. The products are brand new and are free from defects in material and quality. Our detailed warranty policy is as follows:
A.Unless otherwise specified, we warrant our products for 1 year except Power Tool Batteries with 6 months under normal, non-commercial use.
B.Get your free ACE Insurance for battery pack and battery charger (ONLY).
C.After ninety (90) days and up to one (1) year of purchase, we will, subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid. A shipping rebate will be extended to the customer in the event that a defect in material or workmanship is confirmed.
D.Unless otherwise specified, the warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart or in any way extend the warranty period.
E.For battery packs or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. A battery pack that retains eighty percent (80%) of its original capacity after twelve months is considered normal.
F.For battery packs or battery related products, warranty is void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar coded warranty label has been removed or tampered with.
G.Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.
H.If you change your mind and want to return the item for a refund, you can contact our customer service department and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase, arrangement can be made for exchange, credit or refund at our discretion. A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery. Our return policy is to refund the purchase price (not including Delivery Charges (service charge included).
I.This warranty does not extend to devices, such as computers or cameras that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).
Warranty and Return Policy for Clearance Promotional Items
I.Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
II.All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through
III.firstname.lastname@example.org. Items returned without RMA# will delay the process or be ignored.
IV.If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
V.A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
VI.Refund request would be accepted ONLY when replacement items are not available.
General Return Policy
It is our goal to provide our customer with 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately either e-mail and have your invoice handy. We will try our best to solve your problem. If you return the product(s) to us within 15 days, we will refund you the full product price (delivery and service charges will not be refunded unless it is proved that the return is a result of our error). Prior to returning our products, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see "RMA procedures" below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the products was originally purchased. All returns are for credit only and must be made within fifteen (15) days after the invoice date. We reserve the right to charge a twenty-five percent (25%) restocking fee.
It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if you want to return the product for any reason.
General Ordering Policy
Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit for the amount charged to the credit card used for the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.
Return Merchandise Authorization (RMA) Procedures
1.Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us in email@example.com to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2.Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3.Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4.Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost and tax less any re-stocking fees (where applicable). Shipping and handling charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase. Please Email us, do not ship anything back to us without getting a RMA number first. It may delay you getting a replacement or refund if we just receive products back without prior knowledge.